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Just bought a coverage for kitchen appliances. I tried to contact customer service about unclear details in agreement. I cancelled the coverage same day after reading multiple complains. Will see how many years it will take to get my money back. Unfortunately Customers rarely put in reviews when they are happy.
I read the reviews online at 3 different sites. Almost everyone complained about this company being a rip off. I am worried that when my policy become effective that I would loose my money. I am not sure that I chose the right company. I bought this company for peace of mind on my rental property that is out of state. Thinking I will cancel my policy and look for another company.
Stanley Home Warranty (aka Stanley Safe Club) Summary
I am finding it very difficult to get in touch with any representatives from Stanley for contract related issues. I was placed on hold yesterday for a solid 3 hours with music playing on the phone without any from Stanley ever responding to the call. Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Anyone familiar with the home service contract industry knows that most companies charge a fee, paid by the customer to the service provider, at the time of a service call. For a company to offer competitive rates with no service fees is a pretty compelling deal for consumers. After informing them that I will file complaints about the Company, I received an e-mail indicating a service appointment with a local service provider was arranged . When I called the service Company to confirm this appointment I was told that there was no appointment scheduled for my property and they don't work with Stanley Home Warranty at all. Since then, I contacted Stanley several times by phone and e-mail just to receive the standard "someone would call you back" or no response at all. It has been about a month since I experienced the malfunction, and report it and did not get even a service visit, let alone a solution to the problem.
Business Profile Summary
Luckily i had the manager's email and contacted him and got immediate assistance. It is difficult to navigate back to a page you want to revisit. As a consumer I like to speak with a customer service representative that knows what they are doing. I would like to hear more confidence coming from the customer service department. A good customer service department contact should not evoke stress. It could save you many times the repair costs of your vehicle.
This claim has posted for public comment and negotiation. It will remain posted until resolved to the claimant's satisfaction. Suggest a resolution to help these parties reach a settlement.
third world experience
I had a lot of concerns after reading all those negative reviews. I called customer service (and I talked to the same person who signed me up with Stanley!). I had no waiting time, and he walked me through the policy and answered all my questions. I have a much better understanding now, and I feel confident that Stanley was the right choice.
Aggrieved parties are invited to use PeopleClaim's dispute resolution process free of charge or choose premium options that may help resolve disputes faster. I have purchased Stanley Home Warranty's so called best plan with a premium of about $850/y ear. My first service call was for an AC unit problem, it took two weeks, tens of phone calls, hours spent on hold, several strategically ... The company statistics seen here display two important pieces of information about the business.
Extremely Dissatisfied with Stanley' Payment of Claim
The agent was polite and patient while I was deciding if the plan was what I wanted. She explained the plan thoroughly helping me understand the benefits to purchasing it. Both Eric and Andreas were helpful and informative. The extra time Andreas spent making sure I understood everything about the Stanley Safe Club seemed to go a step beyond his required duty. His full explanations about the features and my cautious and nervous questions allied all my fears.
Companies selling home service contracts in the United States. That article by Warranty Week is an excellent resource. Keep in mind that if the home warranty company you choose is using its sales to finance its claims then you can probably count on two things happening. One, the company will do whatever it can to avoid paying your claims. Two, the company will eventually get into hot water and close up quickly in order to try to avoid the owners bearing personal responsibility for the actions of the company. In a nutshell, the chance of Stanley Warranty’s customers seeing refunds is very, very slim.
I asked them about canceling my policy and was told I needed to speak to a cancelation specialist. Reviews for Stanley Warranty, also known as Stanley Safe Club, here on HomeWarrantyReviews.com are almost entirely negative. The reviews reflect an apparent trend of the company not honoring its promises to customers or contractors who performed repairs on its behalf. Many of the worst reviews mention repair contractors pursuing payments from the homeowners after Stanley Warranty failed to fulfill its duty to make those payments in a timely manner. We maintain complete transparency with the readers on our website. The company rankings on our site are independent of any marketing relationships that we may hold with a home warranty company.
For payment collections they can call every day but not when time for service. Any time i have service call, i get service after making repeated calls and taking minimum one week to get some response not the service. Rate this settlement Use the slider to rate fairness of the claimant's terms of settlement. I have paid them $1,260 over the last 40 days, and they want me to pay... Information about Stanley Home Warranty was first submitted to Scambook on Nov 21, 2013.
Come back to HomeWarrantyReviews.com for updates as we learn more about the fallout from Stanley Warranty’s announcement.
I have been trying to file a claim since September 14th. The Gold service never received the information from Stanley and I have been calling back and forward almost a month because I have a broken down car that I have no coverage to pay for the service. I have been speaking to several customer service as well as the supervisor. I call in yesterday left a message with a Victoria about issue she advised I would get a call back from Trevor but 24 hours later still no call!! I am currently contacting the BBB in NJ filing a complaint. Perhaps the most insulting element of this story is that Stanley Warranty sold its service contracts with a promise of zero service fees.
Fred Swartz I love helping people resolve complex problems and seeing justice served. The store should accept the returned item and offer the claimant a $20 gift card in goodwill. I recently pruchased a home warranty through Stanlely. Eric was very professional and complete in his service to me. My hope is that if and when I do have a claim I can expect the same treatment.
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